412 S Wells St, Suite 201
Chicago, IL 60607
1-866-523-8733
WiredTree.com was founded in 2006. Headquartered in Chicago,IL, WiredTree offers Linux-based managed dedicated servers, managed virtual private servers and managed hybrid servers.
Review
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Sales
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Sales questions at WiredTree are taken by telephone and email. I spoke with a telephone representative on one afternoon and spent some time exchanging emails with another the following day. Both sales reps were able to easily recommend a VPS that would fit my needs, and answered all of my questions with ease. I was even offered a hosting coupon, which reduced my overall charges. Excellent!
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Setup
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Signing up for a new account with WiredTree must be done online, and it’s a simple two-step process of choosing a plan and then paying for services. WiredTree verifies each order by phone following payment and once that’s done, order and server details are sent by email. I ordered a VPS at noon on a Monday afternoon and my server was ready and waiting for me by 12:30pm.
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Billing
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WiredTree accepts all major credit cards, plus PayPal and checks. I had no difficulty with the billing department during my stay, nor did I have any issues when cancelling my account.
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Pricing
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WiredTree has an abundance of servers and plans to choose from. Their smallest managed VPS server (with cPanel) costs $49/month, making WiredTree a few bucks cheaper per month than most of their competitors. WiredTree also offers discounts on servers paid for in advance.
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Reliability
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The hardware on my WiredTree server was 100% reliable during my stay.
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Help & Support
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WiredTree support comes by trouble ticket system, email and telephone. WiredTree excels in the speed department, often answering tickets just ten to fifteen minutes after they’re submitted. I was impressed with this. However, when troubles pop up, such as network downtime, WiredTree support slows to a crawl and when tickets are eventually answered, support techs seem to be tripping over themselves and giving conflicting answers. During a brief period of downtime one month into my stay, I had two different techs give me two different answers as to the cause of the network issue and when services would be restored. Phone support is fast and helpful, but again, reps disappear or are slow to respond when trouble strikes.
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Uptime
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My premium uptime monitor indicated that WiredTree maintained a 99.98% uptime rating over a one year period. WiredTree does honor their 100% uptime guarantee and gives credits for unexpected downtime.
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Guarantee
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100% uptime guarantee.
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1 hour hardware replacement guarantee.
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Terms of Service
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The Terms of Service for WiredTree are found on their website. Highlights include:
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All payments to WiredTree are non-refundable.
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Client responsible for performing server backups.
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Spam, IRC bots and proxy servers forbidden.
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Bottom Line
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Advantages
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Decent prices.
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Support tickets generally answered in less than 15 minutes.
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Frequent discounts and sales.
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Scalable.
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Disadvantages
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No live chat.
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No refunds or money back guarantees.
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Support can get sloppy and slow during stressful periods.
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