Wistia Reviews

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50 Grove Street
Somerville, Massachusetts 02144
United States
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(1) Wistia Reviews

Wistia User Reviews

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Anonymous User

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Wistia Expert Review- From the Editors

Wistia.com is professional video web hosting company. Based in Massachusetts, Wistia offers video hosting, video marketing and video analytics.



Sales questions are answered by email at Wistia. There is what appears to be a live chat link on Wistia’s homepage, but I was never able to catch anyone manning that chat app. When no one is around to chat, your questions in the chat app go directly to Wistia email support. I fired off a few questions early on a Monday morning and heard back from Wistia the following afternoon. The sales team was helpful in answering my questions and also linking me to a few tutorial videos, though answers were a little slow in coming.


Wistia offers both free and paid accounts. I originally signed up for a free account, which was no more complicated than giving Wistia my email address and waiting for a confirmation email. Seconds after signing up I received the expected email and was uploading my first video. A welcome letter arrived a few seconds later that linked me to video tutorials on Wistia’s website. Quick and easy!


Wistia accepts all major credit cards and the billing department can be reached by email. I was able to easily upgrade to a paid account through my user control panel, and account cancellation is handled the same way. My bill was always accurate and I had no issues here.


There are four Wistia video hosting plans to pick from. The smallest plan, Free, affords users space for three videos and five gigabytes of bandwidth. Paid plans run from $29/month (six videos/25 gigabytes of bandwidth) to $299/month (unlimited videos/one terabyte of bandwidth). All Wistia paid accounts feature 50 gigabytes of storage space. Additional space is one dollar per gigabyte and bandwidth overages are billed at $0.30/gigabyte. Wistia offers a great service for a good price, and new clients can get in on a 20% discount by paying yearly.


My hosting server hardware was 100% reliable.

Help & Support

Customer support is offered by email and live chat. Wistia’s online video tutorials and help files were so thorough that I really had few reasons to reach out to the support team. When I was interested in upgrading my account I did contact the support team. As with my sales experience, I was not able to raise assistance via live chat. Even so, support was quick to respond to my emails.


My uptime monitor indicated that 3dcart maintained a 100% uptime rating.


  • 15-day free trial.

Terms of Service

Wistia’s Terms of Service can be viewed in full on their website. Highlights include:
  • Customers must be at least 18 years of age.
  • Only one free account per person or per business.
  • Hosted content may not infringe upon any patent, trademark or copyright.
  • No refunds or credits given for early contract termination.

Bottom Line


  • Fantastic user interface.
  • Slick video analytics.
  • Great playback quality.
  • Excellent integration.
  • Free hosting available.
  • Videos work on many devices and operating systems.
  • Helpful documentation and video tutorials.


  • Live chat hard to reach.
  • No telephone support.
  • No uptime guarantee.
  • Cannot measure video performance on sharing sites and networks.

Wistia Plans

Video Hosting Plans:

Wistia Plus $79/month
Wistia Deluxe $179/month
Wistia Super $379/month

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Wistia Coupons & Special Offers

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