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Corrupt Router Tables Take Down GoDaddy

Published on 9/11/2012 by

Popular domain registrar and web host GoDaddy suffered a serious outage Monday, taking millions of GoDaddy hosted websites and domains offline for several hours. Shortly after services went dead, Twitter user @AnonymousOwn3r claimed responsibility for the trouble. Today, GoDaddy issued a statement, claiming its recent problems were not hacker-related.

"The service outage was not caused by external influences," said GoDaddy interim CEO Scott Wagner."It was not a 'hack' and it was not a denial of service attack (DDoS)."

The outage, which lasted from approximately 10 a.m. PDT to 4 p.m. PDT, was caused by corrupt network router tables, according to Wagner.

We have determined the service outage was due to a series of internal network events that corrupted router data tables,” Wagner said in the written company statement. “Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again.”

We take our business and our customers' businesses very seriously. We apologize to our customers for these events and thank them for their patience,” Wagner closed.

The internal network issues took down not only GoDaddy hosting and email customers, but also clients who registered domains with GoDaddy but hosted their websites with other hosting companies due to the fact that the trouble was with GoDadd's Domain Name System (DNS) servers.

Despite the massive outage and claims by a hacker, GoDaddy insists that customer data, including credit card information, was not compromised. No word yet on whether GoDaddy will reimburse customers for the extended downtime.

Meanwhile, Twitter user @AnonymousOwn3r continues to brag about taking down one of the web’s largest web hosting companies, promising to do it again.